Online Textbooks FAQ Page
Q: I looked at my credit card account online, and it looks like I was charged twice for the same order. Why is this?
A: You cannot be charged twice for the same order on the website. What you are seeing is the "approval", which will usually disappear usually within 24 hours, and is not actually a charge.
Q: I ordered four books but was only charged for three. What happened to the fourth book?
A: The fourth book is probably on backorder. As soon as some copies arrive, you will be charged for it, and you will receive an e-mail notification.
Q: If I need to return a book, what can I do?
A: Books are eligible for a full refund through Tuesday, September 11th, 2012 (Fall Semester 2012) and Tuesday, January 29th (Spring Semester 2013). New books must still be in new condition, and all books must be accompanied by a receipt.
Q: How do I find the books I need for my classes?
A: You can look up your booklists by course number. First select the department; then select the course number; finally, select the section number (i.e. Math 100, Sec. 1). Listed under each course are the required and recommended books the instructor has assigned. Booklists are added to the website as soon as we receive them. Please note: the website does not indicate stock of an item.
Q: The booklist for my course says "Choose _ of 2." What does this mean?
A: This means the instructor has given you the choice of buying one of these two books. In most cases, they are slightly different editions, both of which the instructor has deemed acceptable for the course. Do not order both of them.
Q: How do I buy my books?
A: Select each book that you would like to purchase and select used or new preferred. Then proceed to the checkout and follow the prompts.
Q: Can I use my Wiscard to pay online?
A: No. Unfortunately, we are not able to accept Wiscard online at this time. However, you may use Wiscard as a form of payment in the store.
Q: Do I have to have the books shipped to me or can you hold them for me at the bookstore?
A: You can choose to either have the books shipped to you or to pick them up at the store. This option is at the end of your order process. Please fill out the shipping address information even if you are not having them shipped.
Q: I chose to pick up at store. Where do I get my books?
A: You may pick up your books at our third floor office Monday through Friday between 9:00 A.M. and 4:30 P.M. You must bring photo identification with you.
Q: I just placed my order. When will it be ready?
A: Order fulfillment time varies depending on availability of texts and quantity of orders. You will receive a shipping confirmation e-mail when the order is ready. If you chose to pick up at store, please wait two hours after receiving this e-mail to come in and pick up your books.
Q: How long will you hold my books at the store?
A: There is no date when we will put the books back on the shelves. Your books will be held indefinitely until you pick them up.
Q: I picked all used books. Why is my total on the confirmation e-mail the price of the new textbooks?
A: This is only a price estimate, not the price you will be charged. We try to respect your used/new preference as best we can, but we cannot guarantee new or used. You will be charged after we pick the books for the amount of used/new books we were able to get for you. This total will be indicated on your shipping confirmation e-mail.
Q: I did not receive one of my books and the receipt says "customer error". What does this mean?
A: Customer error means we found a mistake on your order. Most likely, you accidentally ordered two of the same book. Therefore, we cancelled one copy off the order for you.
Q: I am studying abroad. Can I have my books shipped to me overseas?
A: No. Unfortunately, we are not able to ship books ordered online overseas. Please call the textbook department if you are interested in shipping overseas.
Q: How do I cancel some or all of the books on my order?
A: You cannot cancel the order online. You must contact the textbook department at (608)257-3784 ext.5905.
With any other questions please call (608)257-3784 ext.5907 or e-mail