Customer Help
Return Policy | Clearance Item Policy | FAQ | Sizing Chart | Incoming Students FAQ
Return Policy
If you are not completely satisfied with any product, we will gladly replace it or refund the purchase price of the item.
We accept returns on orders within 30 days of delivery.
Please do the following:
- Items must be in new condition with original packaging and accessories.
- Note on the Packing Slip the Reason for Return and whether you want an Exchange or Credit.
- If an exchange, please make note as to what Size and/or Color you want.
Send returns to:
The University Book Store
ATTN: Catalog Department
4509 West Beltline Hwy
Madison, WI 53711
Credit card purchases will be credited to the charge card used for the initial purchase. If the purchase was made with a personal check, we will issue a check.
Clearance Item Policy
You will not be charged for your order until the order ships.
We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled.
If we don't find the item, your order packing slip will show it as "Discontinued" and you will not receive that item.
Frequently Asked Questions
This is a compilation of our customer's frequently asked questions. If you wish to add to it please email us your question at
Q: Why do I get an error message when trying to login?
A: There are two possible reasons.
- You are using a different password than the one you used to create your account. Click the "Lost Your Password?" link to retrieve your password.
- You created your account with a different email address. If you would like to change the email address used with this account you will need to login with your old email address and change it.
If you are unable to remember which email address you used you may send an email to the webmaster by choosing the webmaster option on our contacts page. Otherwise feel free to create a new account.
Q: Is my information secure when I make a purchase?
A: information gathered during the check out process is secured via SSL encryption.
Q: How do I change my order quantity in the shopping cart?
A: Make sure that you click on the "Update Cart" button if you make any changes to the quantity of the products ordered, shipping method, or if you add a comment to your order.
Q: What are my shipping options?
A: For standard ground shipping we will use either USPS or UPS. We also have UPS 2nd Day, UPS Next Day Air, & USPS Express (these are only available in the contiguous 48 states). Gift Card shipping will be done through USPS. Your choices for Gift Card shipping are Priority Mail, or Next Day. From the Shopping Cart page select your shipping method and then click "Update Basket".
Out of country orders are usually sent USPS International Priority Mail and will arrive in 6-10 business days. These orders are not shipped or charged until we can weigh the order and check with USPS for options / prices. We will then email that information to the customer for approval
Q: Where is my tracking number?
A: If you don't see a tracking number listed then your order has not shipped yet, or it was shipped via USPS. At this time we are only able to provide UPS tracking numbers online. If you wish to check up on an order please send an email to
.
Please include your order number in the email.
Q: What does shipping cost?
A:
| Ground Shipping (5-7 days) |
| $7.00 + $0.50 for each item |
| 2nd Day Air |
| $21.00 + $1.00 for each item |
| Next Day Air |
| $45.00 + $2.00 for each item |
Sizing Chart
Please allow for shrinkage in high cotton content items.
| Shirts |
Shorts & Pants |
Women's |
Youth |
| S..........32-34 |
S..........28-30 |
S..........4-6 |
S..........6-8 |
| M.........36-38 |
M.........32-34 |
M.........8-10 |
M.........10-12 |
| L..........40-42 |
L..........36-38 |
L..........12-14 |
L..........14-16 |
| XL........44-46 |
XL........40-42 |
XL........16-18 |
XL........18-20* |
| XXL......48-50 |
XXL......44-48 |
|
|
*This is similar to adult small - adult is 3″ longer - same width.
| Infant |
Toddler |
| Age |
Purchase |
Age |
Purchase |
| Newborn |
6M |
2 years |
3T |
| 6 Month |
12M |
3 years |
4T |
| 12 Month |
18M-2T |
4 years |
Youth S |
| 18 Month |
2T-3T |
|
|
A general guideline is to go one year more than the child's age.
The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:
Incoming Students FAQ
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Welcome to the University of Wisconsin-Madison!
The staff at the University Book Store would like to congratulate you on your choice for your collegiate experience. Our mission at the Book Store is to constantly strive to serve the interests of you and the other students on campus through competitive pricing of our wide variety of products and services.
Listed below are answers to some of the most frequently asked questions we receive from new students and their parents. Please feel free to contact the management at the University Book Store with further inquiries.
Q: When is the best time to purchase my textbooks?
A: The University Book Store receives information regarding textbook requirements from your professors as early as months before the semester starts through the first weeks of classes. We make every effort to get your books on the shelf as soon as we learn of the requirements. If you don't find a book, you can keep checking back or you can go to the information counter in the textbook department to inquire on the status of your book.
Q: What information should I bring with me when purchasing my textbooks at the University Book Store?
A: Textbooks are located on the lower level of the University Book Store at 711 State Street. Class books are arranged first by department, next by class within each department. You should bring a list of your classes with you when you shop for your books each semester. This list should contain the names of your professors along with lecture and section numbers. This will help you make sure you're buying the right books for the right classes. It's not uncommon to have three professors teaching a particular class using three completely different sets of books.
Q: Can I order my textbooks online?
A: Yes, at text.uwbookstore.com. You will need the same information as that listed in the previous answer when ordering textbooks online. You may have your books delivered to your home or you may pick them up on the third floor of the University Book Store, 711 State Street, M-F, 9:00 a.m. – 4:30 p.m. You must present a valid picture I.D. at time of pickup.
Q: What do I do if a book is sold out when I get to the University Book Store?
A: Occasionally books are unavailable when you make your first trip to the University Book Store. In most cases this is not because a book has sold out, but because it simply has not arrived. Instructors are made aware of these out of stock situations and will usually adjust assignments until books arrive. When enrollments are larger than expected, instructors notify the Book Store of the increases and books are re-ordered. These usually arrive by the end of the first week of classes. We do begin taking reservations for books at the end of the first week. Stop in at the service counter in the text department and fill out a form so that we can save a copy of the book for you and send you a card notifying you of its arrival.
Q: I see on your shelves that you have used books and new books for sale. Where do the used books come from?
A: The University Book Store purchases textbooks from students year round. We also buy used books from wholesalers across the country. These used books tend to be the best value for the students, which also means they are in the greatest demand.
Q: Does that mean that I can sell my textbooks back to the University Book Store at the end of the semester?
A: Yes. The University Book Store offers its buyback service for two basic reasons: (1) to provide students cash for books they no longer need; and, (2) to provide a supply of used books for students to buy at substantial savings.
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