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Customer Help

Non-Tech Return Policy

If you are not completely satisfied with any product, we will gladly replace it or refund the purchase price of the item.
A non-text item may be returned any time as long as it was purchased from a University Book Store location or website and is in saleable condition. Returns without a receipt will be refunded at the lowest price ever sold and credited to a University Book Store gift card. See associate for details.
Please do the following:

  • Items must be in new condition w/original packaging & accessories.
  • Circle the item(s) on the packing list and note whether you want an EXCHANGE or CREDIT.
  • If an exchange, please make note as to what Size and/or Color you want.

Tech Return Policy

Tech items may be returned within 15 days only with receipt and in new, saleable condition, complete with all packaging and pieces.
Unopened product will be refunded in full and opened product will be subject to a 15% restocking fee, with the following exceptions:

  • Open Batteries, graphing calculators, in-ear headphones, ink/toner, printers, and storage devices are not returnable.
  • Special Order and sale items are generally not returnable- ask for details before purchasing please.
  • Defective items may require warranty processing or may be exchanged for the same item after verified defective, per manufacturer and store policies.

Purchases may be returned to any of our stores with the packing list or send returns to:

The University Book Store
ATTN: Online Sales Returns Department
4509 West Beltline Hwy
Madison, WI 53711

Download Return Label

The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will ship the replacement item(s) Ground Shipping at no additional cost. Credit card purchases will be credited to the charge card used for the initial purchase.

General Disclaimers

If you received a coupon or promotional code, please refer to general disclaimers below.
NOTE: Your offer will have expiration dates and specific details.

In-Store Coupon:
Coupon is valid on one regularly priced item and will be applied to the highest priced eligible item. Offer excludes shipping charges, textbooks, tickets, food, gift cards, The Red Shirt, Lands’ End items, Love Your Melon, Public Access Lands items, all Standard Chair of Gardner products, magazines, computers, computer accessories, consumer electronics, academic attire, and special or online orders. See a salesperson for other exclusions. Only one coupon per purchase. Valid at all store locations. Expires ___.

% Off On Entire Purchase (In-Store & Online)
ONLINE: Must enter code ___ in the "Apply a promo code" box to receive ___ off your order. Excludes sale items, gift cards, The Red Shirt, Lands’ End items, Alumni Park items, Public Access Lands items, Fine Gifts by M.LaHart & Company, previous purchases, textbooks, all Standard Chair of Gardner products, computers, computer accessories, consumer electronics, special orders, drop-ship items, and shipping and handling charges. The __% discount will be applied to all eligible items in the order. One offer per customer. This offer cannot be combined with any other offers. Contact the Online Sales Dept with online order questions: [email protected] or 1-800-993-2665 x5997. Valid thru ___ until 11:59pm - CST. IN-STORE: Coupon is valid on regularly priced items. Offer excludes shipping charges, textbooks, tickets, food, gift cards, The Red Shirt, Love Your Melon, Public Access Lands items, all Standard Chair of Gardner products, magazines, computers, computer accessories, consumer electronics, academic attire, and special orders. See a salesperson for other exclusions. Only one coupon per purchase. Valid thru ___.

Free Ground Shipping:
Free ground shipping to a contiguous U.S. delivery address on online orders. Must enter ___ in the "Apply a promo code" box to receive offer. Excludes previous purchases, Lands’ End items, textbooks, all Standard Chair of Gardner products, custom orders, and drop-ship items. All items with a handling charge will receive free ground shipping but handling charge will still be applied. This offer cannot be combined with any other offers. Contact the Online Sales Department with questions: [email protected] or 1-800-993-2665. Expires ___ (11:59pm - CST).

Wiscard:
5% OFF when you pay with your Wiscard. Excludes sale items, gift cards, Love Your Melon, The Red Shirt, the $9.99 tee and technology products. Cannot be combined with other offers. Must pay with your Wiscard to receive 5% discount.

Clearance Item Policy

You will not be charged for your order until the order ships.
We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled. If you are placing a Next Day Air or 2nd Day Air order the order processing time will be delayed while we check all of our locations for the discontinued item.
If we don't find the item, your order packing slip will show it as "Discontinued" and you will not receive that item.


Online Catalog FAQ


The University Book Store Loyalty program FAQ


Textbook Rental FAQ


Online Textbooks FAQ


Incoming Student FAQ


Sizing Chart

Please allow for shrinkage in high cotton content items.

Shirts Shorts & Pants Women's Youth
S..........32-34 S..........28-30 S..........4-6 S..........6-8
M.........36-38 M.........32-34 M.........8-10 M.........10-12
L..........40-42 L..........36-38 L..........12-14 L..........14-16
XL........44-46 XL........40-42 XL........16-18 XL........18-20*
XXL......48-50 XXL......44-48    

*This is similar to adult small - adult is 3 longer - same width.

Infant Toddler
Age Purchase Age Purchase
Newborn 6M 2 years 3T
6 Month 12M 3 years 4T
12 Month 18M-2T 4 years Youth S
18 Month 2T-3T    

A general guideline is to go one year more than the child's age.

The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:

'47 Brand | Blue 84 | JanSport | Boxercraft | Champion | College Kids | Columbia | For Bare Feet | Game Bibs | Lands' End | Under Armour | Vantage

Privacy and Disclaimer
I.2.B
The University Book Store Contact Details:
Main address: 711 State St 53703 Madison, WI ,
Tel:608-257-3784, Facebook Twitter Pinterest Instagram Snapchat