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Customer Help

Merchandise (Non-Tech/Non-Text) Return Policy

Items must be in new condition with original tags, packaging, and accessories. A non-text item or non-tech item may be returned, by mail or in-store, any time if it was purchased from a University Book Store location or online and is in saleable condition. Returns without a receipt will be refunded at the lowest price ever sold and credited to a University Book Store gift card. See associate for details.

Tech Return Policy

Tech items may be returned within 15 days only with receipt and in new, saleable condition, complete with all packaging and pieces.

Unopened product, in new condition, will be refunded in full. Opened product will be subject to a 15% restocking fee, with the following exceptions:

  • Open computers and iPads require inspection and may not be returnable at all.
  • Open batteries, graphing calculators, and in-ear headphones are not returnable.
  • Special order and sale items are generally not returnable – ask for details before purchasing.
  • Defective items may require warranty processing or may be exchanged for the same item after verified defective, per manufacturer, and store policies.

Mail your online or in-store returns to:

The University Book Store
ATTN: Online Sales Returns Department
4509 West Beltline Hwy
Madison, WI 53711

Download Return Label

  • Online returns: Circle the item(s) on the original packing list.
  • In-store purchase returns: Include your receipt and a note with your name, phone number, or email.
  • You must note whether you want an EXCHANGE or CREDIT. If an exchange, please make note as to what size and/or color you want for the new item.
  • The customer is responsible for the cost of shipping the return to the University Book Store. If an exchange is requested, the University Book Store will ship the replacement item(s) ground shipping at no additional cost. Credit card purchases will be credited to the charge card used for the initial purchase.

Textbook Return Policy

You may return your textbooks with a receipt for a full refund. Dates for return will be announced online closer to beginning of each semester but are generally one week after the start of classes each semester. See text department for more information.

All books must be accompanied by the original receipt or the packing slip if purchased online. Codes that have been activated are non-returnable.

Bring the book(s) to the Service Desk in the textbook department at 711 State Street for a full refund.

Credit card purchases will be credited to the charge card used for the initial purchase.


General Disclaimers

If you received a coupon or promotional code, please refer to general disclaimers below.
NOTE: Your offer will have expiration dates and specific details.

PERCENT OFF Coupon, One Item (In-Store):
Coupon is valid on one regularly priced item and will be applied to the highest-priced eligible item. Offer excludes shipping charges, textbooks, tickets, gift cards, The Red Shirt, Lands' End items, Public Access Lands items, all Standard Chair of Gardner products, The Bucky Book, Kyle Cavan jewelry, computers, computer accessories, consumer electronics, academic attire, medical apparel, medical equipment, clearance items, and special or online orders. See a salesperson for other exclusions or additional details. Only one coupon per purchase. Valid at all store locations. This offer cannot be combined with any other offers. Expires on the date indicated on the offer. (11:59 pm - CST). Subject to change without notice.

PERCENT OFF Coupon, One Item (Online):
Coupon is valid on one regularly priced item and will be applied to the highest-priced eligible item. Offer excludes shipping charges, textbooks, tickets, gift cards, The Red Shirt, Lands' End items, Public Access Lands items, all Standard Chair of Gardner products, The Bucky Book, Kyle Cavan jewelry, computers, computer accessories, consumer electronics, academic attire, medical apparel, medical equipment, clearance items and special orders. Only one coupon per purchase. Contact the Online Sales Dept with online order questions: [email protected] or 1-800-993-2665 x5997. This offer cannot be combined with any other offers. Expires on the date indicated on the offer. (11:59 pm - CST). Subject to change without notice.

PERCENT OFF, Entire Order (In-Store & Online)
Must enter the indicated online code in the "Apply a promo code" box to receive the percent off the order. Excludes sale items, gift cards, The Red Shirt, Lands' End items, Alumni Park items, Public Access Lands items, Fine Gifts by M.LaHart & Company, previous purchases, textbooks, Standard Chair of Gardner products, Kyle Cavan jewelry, computers, computer accessories, consumer electronics, special orders, medical apparel, medical equipment, and drop-ship items. Orders with multiple items will automatically apply the percent discount to the highest-priced eligible item. One offer per customer. This offer cannot be combined with any other offers. Contact the Online Sales Dept with online order questions: [email protected] or 1-800-993-2665 x5997. Expires on the date indicated on the offer. (11:59 pm - CST). Subject to change without notice. See a salesperson for other exclusions or additional details.

ONLINE ORDER (Sale item, no promotion code needed):
Valid online while supplies last. No promotional code or coupon is required. Offers cannot be combined. Contact the Online Sales Department with order questions: [email protected] or 1-800-993-2665 x5997. Expires on the date indicated on the offer. (11:59 pm - CST). Subject to change without notice.

TOUCHDOWN MONDAY Disclaimer:
The indicated percent off your purchase of collegiate clothing and gifts for every Badger touchdown on Monday, following a home game only. Maximum discount of 25% off. Sale is valid on regularly priced eligible items at all store locations. Excludes sale items, textbooks, school supplies, gift cards, The Red Shirt, Public Access Lands items, Lands' End items, Alumni Park items, Fine Gifts by M.LaHart & Company, all Standard Chair of Gardner products, The Bucky Book, Kyle Cavan jewelry, computers, computer accessories, consumer electronics, tickets, special orders, academic attire, medical apparel, medical equipment, previous purchases, drop-ship items, and shipping and handling charges. This offer cannot be combined with any other offers. Not valid online. Offer expires at the end of the business day. See a salesperson for other exclusions or additional details. Subject to change without notice.

FREE GROUND Shipping:
Free ground shipping to a contiguous U.S. delivery address on online orders, prior to tax. To receive the offer, enter the indicated code in the "Apply a promo code" box to receive offer. Excludes previous purchases, custom items, Lands' End items, textbooks, all Standard Chair of Gardner products, Kyle Cavan Jewelry, academic attire, computers, computer accessories, Public Access Lands Atlas of Wisconsin, gift cards, and drop-ship items. All items with a handling charge will receive free ground shipping, but handling charge will still be applied. This offer cannot be combined with any other offers. Contact the Online Sales Department with questions: [email protected] or 1-800-993-2665. Expires on the date indicated on the offer. (11:59 pm - CST). Subject to change without notice.

FREE GROUND SHIPPING SHIP99:
Free ground shipping to a contiguous U.S. delivery address on any $99+ online order (prior to tax). Must enter code SHIP99 in the "Apply a promo code" box to receive offer. Excludes previous purchases, custom items, Lands' End items, textbooks, all Standard Chair of Gardner products, Kyle Cavan Jewelry, academic attire, computers, computer accessories, Public Access Lands Atlas of Wisconsin, gift cards, and drop-ship items. All items with a handling charge will receive free ground shipping, but the handling charge will still be applied. This offer cannot be combined with any other offers. Contact the Online Sales Department with order questions: [email protected] or 1-800-993-2665. Subject to change without notice.

Wiscard:
5% OFF when you pay with your Wiscard. Excludes sale items, gift cards, Kyle Cavan Jewelry, The Red Shirt, the $9.99 tee, and technology products. Cannot be combined with other offers. Must pay with your Wiscard to receive a 5% discount. See a salesperson for other exclusions or additional details. Subject to change without notice.


Clearance Item Policy

You will not be charged for your order until the order ships. We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled. If you are placing a Next Day Air or 2nd Day Air order, the order processing time will be delayed while we check all our locations for the discontinued item. If we don't find the item, your order packing slip will show it as "Discontinued" and you will not receive that item.


Online Catalog FAQ


Book Store Deals FAQs


Textbook Rental FAQ


Online Textbooks FAQ


Incoming Student FAQ


Sizing Chart

Please allow for shrinkage in high cotton content items.

Shirts Shorts & Pants Women's Youth
S..........32-34 S..........28-30 S..........4-6 S..........6-8
M.........36-38 M.........32-34 M.........8-10 M.........10-12
L..........40-42 L..........36-38 L..........12-14 L..........14-16
XL........44-46 XL........40-42 XL........16-18 XL........18-20*
XXL......48-50 XXL......44-48    

*This is similar to adult small - adult is 3 longer - same width.

Infant Toddler
Age Purchase Age Purchase
Newborn 6M 2 years 3T
6 Month 12M 3 years 4T
12 Month 18M-2T 4 years Youth S
18 Month 2T-3T    

A general guideline is to go one year more than the child's age.

The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:

'47 Brand | Blue 84 | Boxercraft | Champion | College Kids | Columbia | For Bare Feet | Game Bibs | Lands' End | Under Armour | Vantage| ZooZatz

Privacy and Disclaimer
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The University Book Store Contact Details:
Main address: 711 State St 53703 Madison, WI ,
Tel:608-257-3784, Facebook Twitter Pinterest Instagram Snapchat