Customer Help
Merchandise (Non-Tech/Non-Text) Return Policy
Items must be in new condition with original tags, packaging, and accessories. A non-text item or non-tech item may be returned, by mail or in-store, any time if it was purchased from a University Book Store location or online and is in saleable condition. Returns without a receipt will be refunded at the lowest price ever sold and credited to a University Book Store gift card. See associate for details.
Tech Return Policy
Tech items may be returned within 15 days only with receipt and in new, saleable condition, complete with all packaging and pieces.
Unopened product, in new condition, will be refunded in full. Opened product will be subject to a 15% restocking fee, with the following exceptions:
- Open computers and iPads require inspection and may not be returnable at all.
- Open batteries, graphing calculators, and in-ear headphones are not returnable.
- Special order and sale items are generally not returnable – ask for details before purchasing.
- Defective items may require warranty processing or may be exchanged for the same item after verified defective, per manufacturer, and store policies.
Mail your online or in-store returns to:
The University Book StoreATTN: Online Sales Returns Department
4509 West Beltline Hwy
Madison, WI 53711
- Online returns: Circle the item(s) on the original packing list.
- In-store purchase returns: Include your receipt and a note with your name, phone number, or email.
- You must note whether you want an EXCHANGE or CREDIT. If an exchange, please make note as to what size and/or color you want for the new item.
- The customer is responsible for the cost of shipping the return to the University Book Store. If an exchange is requested, the University Book Store will ship the replacement item(s) ground shipping at no additional cost. Credit card purchases will be credited to the charge card used for the initial purchase.
Textbook Return Policy
You may return your textbooks with a receipt for a full refund. Dates for return will be announced online closer to beginning of each semester but are generally one week after the start of classes each semester. See text department for more information.
All books must be accompanied by the original receipt or the packing slip if purchased online. Codes that have been activated are non-returnable.
Bring the book(s) to the Service Desk in the textbook department at 711 State Street for a full refund.
Credit card purchases will be credited to the charge card used for the initial purchase.
General Disclaimers
If you received a coupon or promotional code, please refer to general disclaimers below.
NOTE: Your offer will have expiration dates and specific details.
PERCENT OFF Coupon, One Item (In-Store):
Coupon is valid on one regularly priced item and will be applied to the highest-priced eligible item. Offer
excludes
shipping charges, textbooks, tickets, gift cards, The Red Shirt, Lands' End items, Public Access Lands items, all
Standard Chair of Gardner products, The Bucky Book, Kyle Cavan jewelry, computers, computer accessories, consumer
electronics, academic attire, medical apparel, medical equipment, clearance items, and special or online orders.
See a
salesperson for other exclusions or additional details. Only one coupon per purchase. Valid at all store
locations. This
offer cannot be combined with any other offers. Expires on the date indicated on the offer. (11:59 pm - CST).
Subject to
change without notice.
PERCENT OFF Coupon, One Item (Online):
Coupon is valid on one regularly priced item and will be applied to the highest-priced eligible item. Offer
excludes
shipping charges, textbooks, tickets, gift cards, The Red Shirt, Lands' End items, Public Access Lands items, all
Standard Chair of Gardner products, The Bucky Book, Kyle Cavan jewelry, computers, computer accessories, consumer
electronics, academic attire, medical apparel, medical equipment, clearance items and special orders. Only one
coupon
per purchase. Contact the Online Sales Dept with online order questions: [email protected] or 1-800-993-2665
x5997. This offer cannot be combined with any other offers. Expires on the date indicated on the offer. (11:59 pm
-
CST). Subject to change without notice.
PERCENT OFF, Entire Order (In-Store & Online)
Must enter the indicated online code in the "Apply a promo code" box to receive the percent off the order.
Excludes sale
items, gift cards, The Red Shirt, Lands' End items, Alumni Park items, Public Access Lands items, Fine Gifts by
M.LaHart
& Company, previous purchases, textbooks, Standard Chair of Gardner products, Kyle Cavan jewelry, computers,
computer
accessories, consumer electronics, special orders, medical apparel, medical equipment, and drop-ship items. Orders
with
multiple items will automatically apply the percent discount to the highest-priced eligible item. One offer per
customer. This offer cannot be combined with any other offers. Contact the Online Sales Dept with online order
questions: [email protected] or 1-800-993-2665 x5997.
Expires on the date indicated on the offer. (11:59 pm -
CST). Subject to change without notice. See a salesperson for other exclusions or additional details.
ONLINE ORDER (Sale item, no promotion code needed):
Valid online while supplies last. No promotional code or coupon is required. Offers cannot be combined. Contact
the
Online Sales Department with order questions: [email protected] or 1-800-993-2665 x5997. Expires on
the date
indicated on the offer. (11:59 pm - CST). Subject to change without notice.
FREE GROUND Shipping:
Free ground shipping to a contiguous U.S. delivery address on online orders, prior to tax. To receive the offer,
enter
the indicated code in the "Apply a promo code" box to receive offer. Excludes previous purchases, custom items,
Lands'
End items, textbooks, all Standard Chair of Gardner products, Kyle Cavan Jewelry, academic attire, computers,
computer
accessories, Public Access Lands Atlas of Wisconsin, gift cards, and drop-ship items. All items with a handling
charge
will receive free ground shipping, but handling charge will still be applied. This offer cannot be combined with
any
other offers. Contact the Online Sales Department with questions: [email protected] or 1-800-993-2665. Expires
on the date indicated on the offer. (11:59 pm - CST). Subject to change without notice.
FREE GROUND SHIPPING SHIP99:
Free ground shipping to a contiguous U.S. delivery address on any $99+ online order (prior to tax). Must enter
code
SHIP99 in the "Apply a promo code" box to receive offer. Excludes previous purchases, custom items, Lands' End
items,
textbooks, all Standard Chair of Gardner products, Kyle Cavan Jewelry, academic attire, computers, computer
accessories,
Public Access Lands Atlas of Wisconsin, gift cards, and drop-ship items. All items with a handling charge will
receive
free ground shipping, but the handling charge will still be applied. This offer cannot be combined with any other
offers. Contact the Online Sales Department with order questions: [email protected] or 1-800-993-2665. Subject
to change without notice.
Wiscard:
5% OFF when you pay with your Wiscard. Excludes sale items, gift cards, Kyle Cavan Jewelry, The Red Shirt, the
$9.99
tee, and technology products. Cannot be combined with other offers. Must pay with your Wiscard to receive a 5%
discount.
See a salesperson for other exclusions or additional details. Subject to change without notice.
Clearance Item Policy
You will not be charged for your order until the order ships. We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled. If you are placing a Next Day Air or 2nd Day Air order, the order processing time will be delayed while we check all our locations for the discontinued item. If we don't find the item, your order packing slip will show it as "Discontinued" and you will not receive that item.
Online Catalog FAQ
- When you place an order, a $1 charge is made to your card and then is voided.
- Your card will be charged when your items are packed and shipped.
- If an item is backordered, your card will be charged fro that item when it is packed and shipped. No extra shipping will be charged.
If you are looking to do an exchange (or credit) the returned item(s) must be in as-new condition with original packaging, tags and accessories*. For an exchange please include a note with your contact information and the exchange item letting us know the size you want. If you are looking to exchange for a different item just state the item you are looking for using the product number from our web site. If the price is different we can work out either additional payment from you or a credit for you for the difference. If you want to return the item for credit we will send you a University Book Store Gift Card with an amount equal to the returned item on it. The gift card can be used to purchase on our online site or in any of our retail stores. Send the return to:
University Book StoreReturns
4509 W Beltline Hwy
Madison, WI 53711
Please make sure to include YOUR contact information. Either a phone number or email address.
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will provide Ground Shipping for the replacement item(s).
"Pick-up at store" orders have the same processing time as they are filled at our warehouse. You will receive notification when your order is ready for pick up.
- You are using a different password than the one you used to create your account. Click the "Lost Your Password?" link to retrieve your password.
- You created your account with a different email address. If you would like to change the email address used with this account you will need to login with your old email address and change it.
International Shipping unavailable at this time
Address Line 1: Enter the Unit number and the Box number on this line.
City: Enter either APO, FPO or DPO on this line.
State: Enter either AA, AE or AP on this line.
Zip Code: The five-digit zip code is entered on this line.
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| Gift Card Only — $3.99 |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
| Gift Card Only — $20.00 |
| Next Day Air |
|---|
| $45.00 + $2.00 for each item |
| Gift Card Only — $30.00 |
Book Store Deals FAQs
Textbook Rental FAQ
Online Textbooks FAQ
Be sure to allow pop-ups on the eBooks site. Most browsers have a pop-up blocker notification on the
right
hand
portion of the address
bar. You will be able to access the book once you've allowed the pop-up window for the ebook
site.
You may find detailed instructions for enabling pop-ups here.
If you are unable to access or no longer have access to your VitalSource/Redshelf e-book, Follow these
steps:
(Have your e-book access code available. This will be located on your receipt if purchased in-store,
or in
your e-mail
if purchased through the bookstore's website)
- In your web browser, close any University Book Store or Vital Source website tabs that you may already have open.
- Open a new tab and go to text.uwbookstore.com
- Bookmark this page! From this point forward you will be accessing your e-book only through here.
- Proceed to login using your UW Student Sign.
- After logging in, select the menu option: Activate and access e-books. (If you have previously had access to the e-book and no longer do, it should now appear on your bookshelf. If it does not appear, then proceed to step 6)
- Locate and select the option: Activate and access in-store purchases.
- You should see 3 images. To the lower left open the drop-down menu, select the appropriate e-book format, and then enter your code.
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
Incoming Student FAQ
- to provide students cash for books they no longer need; and,
- to provide a supply of used books for students to buy at substantial savings.
The buyback price is determined by a variety of factors. For buyback pricing, textbooks fall into one of three categories. During the course of a semester or buyback period, a title may move from one category to another based on demand. The categories are as follows:
- ½ Price Books
If a faculty member has notified the University Book Store that a book will be used on campus next semester, in most cases we will pay ½ of the current new book price, even if you bought the book used or the new book price was lower at the time of your purchase. When we have met our anticipated needs for that title for the upcoming semester, we will purchase that title for the used book wholesalers. - Books not ordered for the upcoming semester
Used book wholesalers determine the prices they will pay for certain books. The University Book Store technically acts as the wholesaler's agent and buys the book for the company from the student, and thus we must use their prices. Nationwide demand, current wholesaler supply and anticipated revision dates are some of the factors that the wholesale companies use in determining the prices they offer. - Books that we are not buying back
There are four reasons why a book may not have any buyback value:- A new edition has been published
- There is little or no nationwide demand
- There is excess wholesale supply
- The book is in poor (non-salable) condition
Sizing Chart
Please allow for shrinkage in high cotton content items.
| Shirts | Shorts & Pants | Women's | Youth |
|---|---|---|---|
| S..........32-34 | S..........28-30 | S..........4-6 | S..........6-8 |
| M.........36-38 | M.........32-34 | M.........8-10 | M.........10-12 |
| L..........40-42 | L..........36-38 | L..........12-14 | L..........14-16 |
| XL........44-46 | XL........40-42 | XL........16-18 | XL........18-20* |
| XXL......48-50 | XXL......44-48 |
*This is similar to adult small - adult is 3 longer - same width.
| Infant | Toddler | ||
|---|---|---|---|
| Age | Purchase | Age | Purchase |
| Newborn | 6M | 2 years | 3T |
| 6 Month | 12M | 3 years | 4T |
| 12 Month | 18M-2T | 4 years | Youth S |
| 18 Month | 2T-3T | ||
A general guideline is to go one year more than the child's age.
The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:
'47 Brand | Blue 84 | Boxercraft | Champion | College Kids | Columbia | For Bare Feet | Game Bibs | Lands' End | Under Armour | Vantage| ZooZatz